Follow Us On

Customer Experience

With changing trends and organisations adopting more of online businesses and to meet customer expectations who I having a digital identity we work with business to enhance the customer experience by adopting solutions and analytics.
Valuekreators believe in delivering the customer experience in IT Delivery and have focus on processes. We work with our stakeholders in improving the customer experience by implementing CRM tools, data analytics and defining the KPI.

Valuekreators can help in integrating all data Silos in an organisation to enhance the customer experience and protect the customer identity and provide the relevant access. This is critical for us as a team, as our success is based on delivering the customer experience through our development process.

Valuekreators has experience resources in Dynamics365 (Microsoft CRM) and SalesForce. Our CRM Architects will work with you in defining the processes and KPI expected from the initiative. Based on the outcome will recommend the CRM tool should be implemented. If you are already having CRM solution we can do the assessment and can provide the insight on usages, areas of process improvement.

How we partner with your business?

Consulting & Assessment

Our Business Analysts/ consultants will work with your team and review the existing business processes and provide the optimization areas along with innovation ideas where we can work together in transforming your ideas into digital reality. The outcome of this activity is digital road map

Managed Services

 We not only develop and implement solutions, we support our customers to manage the deployment and implement new changes. The support is governed by SLA

Process Improvements

Valuekreators believe in Continuous improvement (Kaizen) and our business anlayst and architects work toward the improvement of process, this activity is done along with active participation of business stake holders, users and IT team. One of the outcome of this exercise is Reduction in Cycle Time